Refund Policy
UC Tech – Refund, Cancellation & Payment Policy
Effective Date: December 13, 2024
This Refund, Cancellation & Payment Policy ("Policy") governs all purchases, subscriptions, software licenses, services, credits, wallet balances, integrations, and other products offered by UC Tech ("UC Tech", "we", "our", or "us"). By purchasing or using any UC Tech service, the customer ("Customer", "User", or "Client") acknowledges that they have read, understood, and agreed to this Policy.
1. Nature of Service
UC Tech is a Software-as-a-Service (SaaS) provider offering automation software, AI-powered features, WhatsApp Business API integrations, messaging tools, and related software services.
UC Tech does not own, operate, or control Meta Platforms, WhatsApp, telecommunications providers, or any third-party platforms used in connection with our services.
2. No Refund Policy
Except where required by applicable law, all payments made to UC Tech are final, irrevocable, and non-refundable.
This applies to, but is not limited to:
Monthly subscriptions
Quarterly subscriptions
Annual subscriptions
Software license fees
AI service charges
Wallet recharges
Messaging credits
Add-ons
Integrations
Premium features
Maintenance fees
Development charges
Migration services
Consultation fees
Professional services
Renewal payments
Taxes and government charges
No refund shall be provided under any circumstance after payment has been successfully processed.
3. No Refund Due to Third-Party Actions
UC Tech shall not be responsible for any action, decision, restriction, limitation, suspension, rejection, verification failure, quality rating reduction, messaging limitation, temporary restriction, permanent ban, account disablement, phone number rejection, business verification failure, Commerce Policy restriction, or any other enforcement action taken by:
Meta
Mobile network operators
Telecom providers
Cloud service providers
Government authorities
Any third-party platform
Such actions are entirely beyond UC Tech's control and shall not create any right to a refund, compensation, reimbursement, damages, or cancellation.
4. No Guarantee
UC Tech does not guarantee:
WhatsApp Business approval
Meta Business verification
Number verification
Display name approval
Quality rating
Continuous availability
Delivery rates
Freedom from restrictions
Freedom from suspension
Freedom from bans
Unlimited messaging
Business verification success
Future policy acceptance
Any approval by Meta or other third parties
All approvals and enforcement decisions are made solely by the respective third-party provider.
5. Customer Responsibility
The Customer is solely responsible for:
Compliance with Meta and WhatsApp policies
Compliance with applicable laws
Message content
Marketing practices
Obtaining customer consent
Contact lists
Campaign execution
Business activities
Product and service legality
Proper use of the software
UC Tech does not monitor, approve, or control customer communications.
6. Technical Support
UC Tech will provide reasonable technical support relating to its own software.
Support does not include responsibility for third-party platform decisions, policy violations, account reviews, verification outcomes, or restrictions imposed by external providers.
7. Number Replacement
Where UC Tech offers replacement numbers or assistance with activation, such assistance is provided solely as a goodwill gesture.
Replacement of numbers shall not:
create any guarantee,
constitute an admission of liability,
establish any obligation to continue replacements indefinitely,
create any entitlement to a refund.
8. Wallet Balance
Wallet balances are non-refundable and cannot be exchanged for cash or transferred unless expressly approved by UC Tech.
Any unused wallet balance shall remain valid only for 7 (seven) calendar days after the expiration of the customer's subscription.
After this period:
the wallet balance shall automatically expire,
any unused amount shall be permanently forfeited,
no refund, extension, reinstatement, transfer, or compensation shall be provided.
9. Subscription Cancellation
Customers may cancel their subscription at any time.
Cancellation only prevents future renewals.
No refund, credit, or prorated amount shall be provided for any unused portion of the current subscription period.
10. Service Availability
UC Tech does not guarantee uninterrupted or error-free operation.
Temporary outages, maintenance, upgrades, internet failures, third-party downtime, API changes, or force majeure events shall not entitle the customer to any refund or compensation.
11. Chargebacks and Payment Disputes
Customers agree to contact UC Tech before initiating any chargeback or payment dispute.
Fraudulent or bad-faith chargebacks may result in:
immediate suspension of services,
permanent termination of the account,
recovery of outstanding dues,
legal action where permitted by law.
12. Limitation of Liability
To the maximum extent permitted by law, UC Tech shall not be liable for any indirect, incidental, consequential, special, punitive, or business losses, including loss of profits, customers, goodwill, business opportunities, or data arising from the use of the services or third-party actions.
13. Policy Changes
UC Tech reserves the right to amend, modify, or replace this Policy at any time.
The updated version shall become effective immediately upon publication.
14. Governing Law
This Policy shall be governed by the laws applicable in the jurisdiction in which UC Tech operates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.
15. Acceptance
By purchasing, renewing, accessing, or using any UC Tech service, the Customer confirms that they have read, understood, and accepted this Refund, Cancellation & Payment Policy and agree to be legally bound by its terms.