UC Tech Refund Policy

This policy is designed to be equitable and transparent, ensuring that our customers have confidence in their purchases with UC Tech while protecting the integrity of our refund process.

1.Subscription Services

   After the free trial, users who subscribe to any of UC Tech’s paid services will not be eligible for a refund. The free trial is intended to allow users to thoroughly test our services and decide whether to proceed with a subscription. If unsatisfied, users can cancel their subscription during the trial period without incurring charges.

2. Non-Refundable Services

   All charges, including those for UC Tech plans, AI services credits, add-ons, or any third-party integrations, are non-refundable. This policy is due to the costs incurred by UC Tech to provide these specialized services, including one-time setup fees and AI model training costs.

3. Technical Issues

   If a user encounters persistent technical problems that prevent the effective use of our services, and these issues are confirmed by UC Tech’s support team, a partial or full refund may be issued at our discretion.

4. Unauthorized Charges

   Users experiencing unauthorized or fraudulent charges should contact UC Tech support immediately. Upon verification, a full refund will be issued for any proven unauthorized transactions.

5. Cancellation Policy

   Subscriptions can be cancelled at any time. Cancellations become effective at the end of the current billing period. No refunds are provided for the remainder of the subscription term, except under exceptional circumstances, which will be evaluated individually.

6. Contact and Support

   For queries related to refunds, please reach out to UC Tech’s customer support team. We are dedicated to offering responsive and tailored assistance.

7. Refund Process

   To initiate a refund, users must contact us at support@uctech.com with details of the transaction and a clear reason for the request.

8. Policy Amendments

   UC Tech reserves the right to modify this refund policy at any time. Changes will be effective immediately and reflected on our website.

9. Legal Compliance

   This refund policy is compliant with local laws and regulations in jurisdictions where UC Tech operates. Users should also review our Terms of Service and Privacy Policy for a full understanding of their rights and responsibilities.

This policy ensures clarity and fairness for all transactions, providing a secure and reliable environment for both the company and its customers.